For many users of Livi, they are using Queues to handle support calls or calls in general. In most cases they don't require live statistics like a call centre does, in fact many just want a report to provide to management to support their case for more staff or show how advertising is affecting their call rates. These reports might be typically run at the end of the month. Queue Stats perfect for this situation. You can have it generate them hourly, daily, weekly, its up to you. The reports are rich in graphs showing calls missed, calls answered, typical time to answer etc, etc.
