| CallCenter System |
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A low-cost and highly-integrated Solution
A powerful business support platform
Tools for delicacy operation management |
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| Livi Call Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.
This software solution uses SIP along with standard SOA and Web-services interfaces to provide maximum flexibility. It helps organizations better anticipate customer needs and offers advanced functionality to quickly, efficiently, and cost effectively satisfy those needs.
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| Features and Benefits: |
| Thrill your customers |
| The software’s multimedia capabilities facilitate routing of communications via voice, email, instant messaging and more. Context preservation allows employees to better anticipate customer needs, improving first-contact resolution. |
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| Enhance agent efficiency |
| Powerful desktop software allows agents to simultaneously handle multiple contacts and quickly access customer context information. |
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| Make supervisors more effective |
| A suite of easy-to-use administration tools reduce complexity and lower implementation overhead. |
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| Get maximum flexibility |
| Open standards and a SIP-based architecture simplify development and integration of new functionality. And a low server footprint increases agility while offering room for growth. |
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| Improve security and reliability |
| The software features real-time shadowing and automatic switchover for all core components, with zero-touch recovery. |
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| Flexible and diverse modes of agent crediting and deploying |
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| Livi CallCenter may propose different requirements for the leasing mode of the agent, probably inside the enterprise, probably at the service provider's equipment room, or probably in other regions. How to deploy agents readily, swiftly and at a low cost constitutes the requirement that the Call Center must be able to satisfy. In answer to the problem, the Livi Call Center Solution has not only solved the flexible agent networking and low-cost expansion, but it can also satisfy the needs for network development, protect the client's investment, and realize the network’s smooth evolution through the Livi integrated bandwidth technique. |
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| The Livi Call Center platform supports perfectly centralized and distributed access networking. In terms of access mode, the Livi Call Center platform supports the centralized access of the enterprise's agent, or meets the demands of the lessee from different enterprises for the agent networking through multiple distributed access points, such as the medium resource sinking node and voice gateway access node. The Livi Call Center can also provide the flexible Call Center far-end agent function, and the enterprise can realize the agent modes such as the pure IP agent and PC+PHONE agent through the NGN network, data special line, IPLC, and ADSL long-range agent access. |
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| Contact Center Features |
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ACD/Skill-Based Routing
Get your customers to the right agents, right away |
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Multimedia Management
Manage phone, email & chat channels in one application |
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Collaboration
See and control your clients' desktops |
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CRM Integration
Out-of-the-box integration with leading CRM |
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Call Recording
Robust call recording and retrieval capabilities |
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Real-Time Reporting
Call center metrics at your fingertips |
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IVR (Interactive Voice Response)
Automate interactions with your clients |
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CTI (Computer Tele. Integration)
Coordinate telephony and data delivery to your agents |
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Case & Contact Management
Track all interactions with your customers |
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Real-Time Monitoring
Take the pulse of your call center operations |
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